Privacy Policy

Last updated: March 11th 2025


1. Introduction

Your privacy matters. This Privacy Policy explains how I collect, store, and protect your personal information when you visit my website or engage in my telehealth psychology services. It also outlines your rights regarding your information under Australian privacy laws.

By using this website or my services, you agree to the collection and use of information in accordance with this policy. If you have any concerns, please feel free to reach out.

2. What Information Do I Collect?

To provide effective therapy and ensure smooth service delivery, I may collect:

Personal & Health Information

  • Your name, contact details (email, phone number), date of birth, and emergency contact.

  • Information relevant to your mental health, including therapy history, session notes, and referrals.

  • Medicare or private health insurance details (if applicable).

  • Payment details if you pay for services directly.

Information Collected Automatically (Website & Telehealth Use)

  • Website analytics (IP address, browser type, pages visited) to improve website functionality.

  • Telehealth platform data (date/time of sessions, connection logs) for service monitoring and security.

I only collect what is necessary for therapy, bookings, and secure service delivery.

3. How Do I Use Your Information?

Your information is used for:

  • Providing telehealth therapy – scheduling, conducting assessments, and delivering treatment.

  • Managing bookings & payments – processing payments, Medicare claims, and invoices.

  • Secure telehealth sessions – ensuring smooth and confidential online therapy.

  • Communication – appointment reminders, responding to inquiries, and providing therapy resources.

  • Complying with legal and ethical obligations – maintaining accurate records as required by law.

Your information will never be used for marketing without your explicit consent.

4. Telehealth-Specific Privacy & Security

Because I provide therapy via telehealth (online video sessions), I take additional privacy measures:

  • Secure platforms – I use a professional, encrypted telehealth platform to protect your sessions.

  • Confidentiality – No one else will be present during your online sessions unless we discuss this beforehand.

  • Your privacy – You are responsible for ensuring your own private space for sessions (e.g., using headphones, being in a quiet and secure location).

  • No recordings – I do not record sessions without explicit agreement. You are also not permitted to record sessions unless we discuss it first.

While telehealth is secure, no online system is completely risk-free. If you have concerns, we can discuss alternative arrangements.

5. How Do I Store & Protect Your Information?

I take reasonable steps to keep your personal information safe from unauthorised access, loss, or misuse, including:

  • Encrypted electronic storage – therapy records are stored securely with password protection.

  • Confidentiality safeguards – only I (or essential administrative support) have access to client records.

  • Telehealth security – I use a secure telehealth platform, and I will never conduct sessions over unsecured networks.

If you suspect a data breach, please contact me immediately.

6. Sharing Your Information

I do not share your personal information with third parties, except in the following situations:

  • With your consent – If you request that I share information with another health professional (e.g., your GP).

  • Legal or ethical requirements – If required by law, such as:

    • When there is risk of harm to yourself or others.

    • If a court order requires disclosure.

    • In cases of child protection concerns.

  • Medicare processing – If you are claiming a rebate, necessary details will be shared with Medicare.

I will always try to discuss any required disclosures with you first.

7. Your Rights & Access to Your Information

You have the right to:

  • Access your personal information or therapy records upon request.

  • Request corrections if any details are incorrect.

  • Withdraw consent for non-essential data use.

  • Complain if you believe your privacy has been breached.

To request access or changes to your information, just reach out.

8. Use of Cookies & Website Tracking

My website may use cookies and analytics tools to:

  • Improve website performance.

  • Understand how visitors use the site.

You can disable cookies in your browser settings, but this may affect website functionality.

9. Contact & Complaints

If you have concerns about privacy, feel free to contact me:

E: katrina@katrinafrostpsychology.com.au
P: 0405 502 959

If you believe your privacy has been mishandled, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

I may update this Privacy Policy from time to time. The latest version will always be available on my website. If major changes are made, I will notify clients directly.